Do you need an external Power Bank to power on your Smart TODDIS heated top?
Our heated tops are powered by a standard 5V Power Bank, with an output current of 2A or more.
You will find the USB connector cable in your left pocked. Just turn on the power bank, connect it to the USB cable and you will be ready for warming up in a touch of a button.
We recommend using 8,000-10,000 mAh Power Banks or even more powerful batteries so you can have at least 4-10 hours of heating capacity.
NOTE: Lithium-polymer batteries perform better than lithium-ion in terms of zero and sub-zero ambient temperatures.
Where are the heat zones located?
There are 2 heat zones in all of our heated tops, 1 on the lower back and 1 on the upper back.
Are Smart TODDIS heated tops safe?
Our heating technology is 100% safe. Heating elements work with a low voltage of 5V and are safely secured inside the heated tops.
Battery fades too fast. How long can I stay warm?
Our tests carried at 15°C/59°F ambient temperature with a 5V DC/ 2.1A, 10.000 mAh Power Bank provide the following results:
- max heating level (50°C/122°F) – 4:20h
- medium heating level (45°C/113°F) – 5:30h
- low heating level (40°C/104°F) – 8:30h
Please note that:
- particularly cold weather with temperatures below 0°C may decrease the power bank capacity
- the time needed for the tops to warm depends on the chosen heat level
You may use a higher capacity Power Bank (>10.000 mAh) or even have a spare one, so you can ensure a whole day of warm comfort at your leisure.
What kind of fabrics and materials are used in Smart TODDIS heated tops?
Our garments are made of high-quality Italian fabric. Their various properties ensure coziness and flexibility, suitable for both leisure and competitive winter sports.
Our custom made heating elements are so thin and light that they are almost undetectable from the outside, providing for a clean and stylish look, while also offering warmth and comfort.
How to treat and care your Smart TODDIS heated tops?
Our heated tops can be washed by hand in warm water (30-60°C/86-140°F) with mild detergent. Do not tumble dry or dry clean.
Please do not iron the tops or use any kind of pins, in order to prevent damage to the heating elements.
Before wearing your heated garment after washing, make sure it is completely dry. This is especially important for the USB connector cable.
Where do you ship to?
Everywhere! We offer FREE Worldwide shipping on ALL orders.
How long does your order take to ship?
When you place an order, we generally need 1-3 days to ship your product(s). You will receive an email notification with a tracking number upon dispatch. Deliveries take 1-15 days depending on your location.
Our shop supports few payment methods:
- COD – Cash on Delivery – only applicable for Bulgaria.
- By card (MasterCard, Visa) via PayPal.
- Through bank transfer to our account.
Do you offer warranty?
We offer a 180-day guarantee on the components and workmanship of the heating elements.
If a heating element breaks or stops functioning within 180 days upon receiving a Smart TODDIS product, and if we determine that the elements are faulty as a result of a manufacturing defect, we will offer you a replacement unit at no charge or refund you in full.
Who should I contact if I have any questions?
In case of any problems with your order, please contact us at: firstname.lastname@example.org.
Our team will help you solve the problem in no time.